Client stories
Notes from finance sponsors who asked us to sample branch expenses — including where the work was awkward.
Testimonials
“They sampled three Kowloon outlets in a week and found duplicate catering claims we had missed for two quarters. The write-up was blunt about our claim form, which we needed.”
— Mei Ling Cheung, Group Financial Controller, retail chain
“The field review slowed our month-end by a day while managers gathered vouchers, but the exception list was specific enough that we cleared most items before the board pack.”
— David Ho, Finance Manager, multi-branch F&B group
“I asked for a pre-audit document review first. Half our New Territories packs were missing manager signatures. Fixing that before the visits saved us from looking unprepared.”
— Rachel Tam, Internal Audit Lead, personal-care outlets
“Clearing sessions after the sample were useful, though one manager still disputed a travel claim and we had to escalate. Cloudlogicapps stayed factual and did not take sides.”
— Kelvin Ng, Operations Finance, service centres
Extended story: eight-outlet catering sample
A Central-based F&B group asked us to examine staff catering and entertainment claims across eight outlets after a board query about rising “local hospitality” costs. We sampled three months of claims, interviewed six managers, and compared posted amounts to head-office entertainment codes.
Findings included split invoices under the approval threshold, repeated vendors with no competitive quote on file, and one outlet whose float was counted only at closing while claims were paid at midday. The sponsor used the exception schedule to revise the claim form and to set a quarterly rotating sample rather than waiting for the next year-end scramble.
We did not allege fraud; several gaps were policy design issues. The group booked a quarterly oversight retainer after the first report.
Extended story: retail float observation
A fashion retailer with counters in Causeway Bay and Mong Kok asked for float observation after repeated unexplained shortfalls. We arrived before opening, watched the float handover, and tested petty-cash vouchers for the prior six weeks.
The shortfalls traced mainly to undocumented staff advances and delayed replenishment requests. The exception schedule listed each advance still open and recommended a simple advance register. Field notes from that engagement later informed our guide on petty cash floats at busy counters.