Refunds and cancellations

Last updated: 29 July 2026

This policy applies to professional engagements with Cloudlogicapps for branch expense audit oversight, document review, exception clearing, and quarterly retainers. It does not cover products we do not sell.

Eligibility

Refunds depend on how much work has started, whether a deposit was paid, and whether outlet visits or desk testing have begun. Fee guidance on the website is informational; the engagement letter controls.

Timeframe to request

Cancellation or refund requests should be sent in writing to info@cloudlogicapps.digital as soon as practicable, and no later than 14 days after the event giving rise to the request (for example, a postponed visit series).

Deposits

A 30% deposit typically confirms the field calendar. If you cancel more than 10 business days before the first scheduled outlet visit, the deposit is refundable minus any documented preparation already performed (document request drafting, sample design). If you cancel within 10 business days of the first visit, the deposit is non-refundable unless we cancel for our own reasons.

Full or partial refunds

• Full refund of fees paid: if we cancel an engagement before any substantive work begins, or if we cannot obtain agreed access for reasons solely within our control.
• Partial refund: if work has started (document review, visits, or testing), fees for completed stages are earned; unused prepaid amounts for later stages may be refunded or credited.
• No refund for completed stages, delivered exception schedules, or clearing sessions already held.

Non-refundable items

• Fees for work already performed and delivered
• Third-party costs agreed in writing (for example, special courier of original vouchers) once incurred
• Quarterly retainer fees for a quarter in which at least one sample visit or desk sample has occurred

Process

1. Email your request with the engagement reference and reason.
2. We confirm receipt within three business days.
3. We assess eligibility against the engagement letter and this policy.
4. Approved refunds are processed within 14 business days of approval.

Refund method

Refunds are paid to the original payer by bank transfer to the account used for payment, unless otherwise agreed in writing.

Rescheduling

You may reschedule outlet visits once without charge if notice is given at least 5 business days before the visit. Later changes may incur a rescheduling fee of up to 15% of the affected visit fees to cover travel and staff reallocation.

No-shows

If managers are unavailable at the agreed time without prior notice, that visit day is charged as delivered. A replacement visit is quoted separately.

Work already started

Once desk testing or interviews begin, those hours are billable even if the engagement is later reduced in scope.

Contact for refund requests

Cloudlogicapps
Prince’s Building, 10 Chater Road, Central, Hong Kong
Phone: +852 2842 8111
Email: info@cloudlogicapps.digital